Question 1

Is Piazam a pre-order store?

Accepted Answer

Yes. Piazam is Ghana's best pre-order store. When you place an order, we source the product directly from manufacturers in China and ship it to you. You're not buying items already sitting in a Ghana warehouse; you're pre-ordering from China. This is why our prices are up to 60% lower than local retail, and why delivery takes 7–60 days depending on whether you choose Air or Sea shipping.

Question 2

Why should I wait instead of buying locally?

Accepted Answer

Price. We cut out importers and middlemen by sourcing directly from the manufacturer, so you pay closer to the factory price. If you can wait 7–21 days (Air) or 30–60 days (Sea), you save significantly.

Question 3

How do I place an order?

Accepted Answer

Browse our products, add items to your cart, proceed to checkout, fill in your delivery information, and make payment. You'll receive an order confirmation via SMS. Your items are then sourced from China and shipped to Ghana.

Question 4

What payment methods do you accept?

Accepted Answer

We accept Mobile Money (MTN, Vodafone, AirtelTigo), Card payments, and Bank Transfers. All payments are processed securely.

Question 5

When will my payment be charged?

Accepted Answer

Your payment is charged immediately when you place your order. We confirm payment within 24 hours before processing your order.

Question 6

Can I cancel my order?

Accepted Answer

No. As soon as your payment clears, we send the funds to our supplier in China and the order is in motion, so we can't pull it back, even within minutes. Please be sure about the product, size, colour, and shipping address before you pay. See our Refund Policy for details.

Question 7

How long does shipping take?

Accepted Answer

Air Shipping: 7–21 days. Sea Shipping: 30–60 days. These are estimates and may vary due to customs and other factors.

Question 8

What's the difference between Air and Sea shipping?

Accepted Answer

Air is faster (7–21 days) but costs more. Sea is slower (30–60 days) but saves you up to 40% on shipping. Choose based on your urgency and budget.

Question 9

Can I track my order?

Accepted Answer

Yes. Log into your account and go to 'My Orders' to see real-time tracking. You'll also receive SMS updates at major milestones.

Question 10

Do you deliver to all regions in Ghana?

Accepted Answer

Yes, we deliver to all 16 regions. Our courier partner brings your package to your door. Delivery is normally GHS 30–100 and is not charged with your order: once your items arrive in Ghana, we set the actual fee based on your destination and parcel size, notify you, and you pay it from My Orders before the courier sets off. See our Shipping Policy for details.

Question 11

Are there customs fees?

Accepted Answer

No hidden fees. The price you see at checkout includes everything: product price, shipping, customs duties, and taxes. No surprise charges.

Question 12

Are your products authentic?

Accepted Answer

Yes, all products are sourced directly from trusted manufacturers and suppliers in China. We verify authenticity and quality before shipping.

Question 13

Do products come with warranty?

Accepted Answer

Yes, products come with manufacturer warranties where applicable. Warranty terms vary by product, so check the product description for details.

Question 14

Can I see the product before buying?

Accepted Answer

We provide detailed photos and specifications for each product. Physical inspection before purchase isn't possible since items are sourced from China.

Question 15

What if a product is out of stock?

Accepted Answer

Out of stock items are clearly marked. You can add your email to be notified when it's back, or contact us to check availability.

Question 16

Can I return a product?

Accepted Answer

We don't accept returns, because products are sourced from China, so we can't physically take them back. What we do offer is a refund when something genuinely goes wrong: shipping damage (claim within 24 hours, unboxing video required), wrong item shipped (48 hours, photo proof), or manufacturing defect (48 hours, unboxing video showing the issue). We don't offer replacements, since flying a replacement back from China doesn't make sense. See our Refund Policy for full details.

Question 17

How do I report a product issue?

Accepted Answer

Contact us at support@piazam.com or by phone within 24 hours of delivery for shipping damage, or 48 hours for a wrong or faulty item. Include your order number and clear photos or videos of the problem. We respond within 24 hours.

Question 18

When will I receive my refund?

Accepted Answer

Once we approve your claim (usually within 24 hours), refunds are processed to your original payment method: 1–3 business days for Mobile Money, 3–5 business days for bank transfer, 5–10 business days for card payments.

Question 19

What issues qualify for a refund?

Accepted Answer

Three things qualify: shipping damage (24 hours from delivery, unboxing video), wrong item shipped (48 hours, photo of item and packaging), or manufacturing defect, meaning the product doesn't work out of the box (48 hours, unboxing video). We don't refund for change of mind, compatibility with your setup if specs were listed, subjective quality ("feels cheaper than I expected"), or shipping delays.

Question 20

Do I need an account to shop?

Accepted Answer

Yes, you need a free account to place orders. This lets you track orders, save addresses, and view your purchase history.

Question 21

I forgot my password. What do I do?

Accepted Answer

Click 'Forgot Password' on the login page. Enter your phone number and we'll send you a code to reset your password via SMS.

Question 22

How can I contact customer support?

Accepted Answer

Email: support@piazam.com. Phone: +233 50 804 8096 / +233 50 894 8097. Hours: Mon–Fri 9am–6pm, Sat 10am–4pm (GMT), Sun closed.

Question 23

Can I change my delivery address after ordering?

Accepted Answer

Contact us within 24 hours of placing your order. We can update the address as long as your order hasn't shipped from China yet.

Question 24

Why are your prices lower than local stores?

Accepted Answer

We import directly from manufacturers in China, cutting out middlemen. You get factory prices plus transparent shipping costs, which adds up to real savings.

Question 25

Are prices negotiable?

Accepted Answer

Prices are fixed for individual orders. For large or bulk orders, contact us directly for a quote.

Question 26

Do you offer discounts or promotions?

Accepted Answer

Yes. Subscribe to our newsletter or follow us on social media to get notified about sales, promotions, and special offers.

Frequently Asked Questions

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