Privacy Policy

1. Introduction

Piazam (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

2. Information We Collect

Personal information

When you create an account or place an order, we collect:

• Name
• Phone number (your account identifier, verified by SMS code)
• Email address (optional)
• Delivery address
• Payment information (processed securely by our payment partners)

Automatically collected information

• IP address
• Browser type and version
• Device information
• Pages visited and time spent on our site
• Referring website

3. How We Use Your Information

We use your information to:

• Process and fulfill your orders
• Communicate with you about your orders
• Provide customer support
• Send you updates about your order status
• Improve our website and services
• Detect and prevent fraud
• Send occasional promotional messages by SMS; contact us anytime to opt out

4. Information Sharing

We do not sell your personal information. We only share it with:

• Shipping partners to deliver your orders
• Payment processors to process payments securely (Mobile Money, card processors)
• Service providers who help us operate our business (SMS delivery, analytics, hosting, and content delivery)
• Legal requirements, when required by law or to protect our rights

5. Data Security

We implement appropriate security measures to protect your information:

• SSL encryption for all data transmission
• Secure payment processing, we do not store card details
• Regular security audits
• Restricted access to personal data

6. Your Rights

You have the right to:

• Access. Request a copy of your personal data.
• Correction. Update or correct your information.
• Deletion. Request deletion of your account and data.
• Opt-out. Unsubscribe from marketing emails at any time.
• Data portability. Receive your data in a structured format.

To exercise these rights, email [email protected]

Deleting your account and data. You can permanently delete your account anytime from your account settings, or request deletion from our Account Deletion page. This removes your account, addresses, cart, wishlist and rewards; past orders are retained in anonymized form for tax compliance under Ghana law.

7. Cookies and Local Storage

We use cookies and browser local storage only where essential to operate the site:

• Shopping cart. A session ID keeps your cart across visits.
• Authentication. Tokens to keep you signed in.
• Preferences. Your site settings and choices.

We also use an analytics service (PostHog) to understand how the site is used, such as page views, searches, and which features people use, so we can improve it. This data is used only by us, for that purpose.

We do not use advertising cookies, and we never sell browsing data. You can clear cookies and local storage at any time through your browser settings. Note this will log you out and empty your cart.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies before providing any information.

9. Children's Privacy

Our services are not intended for children under 18. We do not knowingly collect information from children. If you believe we have collected information from a child, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date. Continued use of our services after changes constitutes acceptance.